Returns & Exchanges
We want you to be fully satisfied with your high-performance merino gear, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether it is a fit issue or a change of heart, we make the process simple so you can get back to the mountains.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unwashed and unworn items with all original tags attached into the original shipping mailer or a secure box.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing